Press Release

NETELLER Extends its European Reach and Further Enhances Service to Customers


28 November 2006 - NETELLER Plc (LSE: NLR), the leading independent online money transfer business, today announced the launch of two new country specific versions of its service in Turkey and Poland.

The company also reports that non-US customer sign-ups have benefited as a direct result of the introduction of its new ‘refer-a-friend’ program. NETELLER has also launched ‘Live Chat’ – a feature which uses VoIP (Voice over Internet Protocol) to enable users to speak directly to a NETELLER customer service agent from any merchant site.

Turkey and Poland launch

Launching fully localised Polish and Turkish versions of its service further diversifies NETELLER’s market presence and boosts the number of new European products launched during 2006 to eight. Earlier this year the company, which has customers in over 160 countries, launched localised services in Germany, France, Spain, Italy, Denmark and Sweden.

Refer-a-Friend Program

NETELLER’s recently launched refer-a-friend programme, which pays direct cash incentives for each new referral, is already having a positive effect on customer sign- up volumes, especially outside of the US market. The new programme, launched at the end of September, has generated 13 times the number of referrals as the old program it replaced. Additionally, during October 58% of new members coming through the new refer-a-friend programme lived outside the US, and 71% of these came from Europe.

‘Live Chat’ makes customer service agents just a click away

As part of further enhancements to NETELLER’s Net Direct 4.1 merchant platform, the new ‘Live Chat’ feature places NETELLER’s, 24/7, 36-language, global customer service agents within the click of a mouse – directly from any merchant site. This means that customers can now make contact with an agent directly from the point of a problem, rather than having to simultaneously manage a separate phone call while navigating a computer screen, or needing to be transferred by a merchant’s agents. This new feature resolves customer issues more quickly and reduces merchant’s support costs.

NETELLER’s customer service excellence awarded

NETELLER has also achieved the prestigious Contact Center Employer of Choice® certification for the second year in a row. The award from the CCEOC Institute distinguishes NETELLER’s customer service centre as one of the best contact centre operations to work for in North America.

Ron Martin, President and CEO of NETELLER commented: “These latest launches in Poland and Turkey show that NETELLER is continuing to deliver on its promises to diversify its business and to deliver market leading services to its global customer base. The continued programme of innovative service upgrades reflects our desire to place both our merchants and customers at the heart of everything we do.”


About NEOVIA Financial Plc

Trusted by consumers and merchants in over 160 countries to move and manage billions of dollars each year, NEOVIA Financial Plc (formerly NETELLER Plc) operates the world's leading independent online payments business. Through its Payment Suite, featuring NETELLER®, NETBANX®, Net+™ and 1-PAY™ brands, NEOVIA specialises in providing innovative and instant payment services where money transfer is difficult or risky due to identity, trust, currency exchange, or distance. Being independent has allowed NEOVIA to support thousands of retailers and merchants in many geographies and across multiple industries.

Subsidiary company NETELLER (UK) Limited is authorised by the Financial Services Authority (FSA) to operate as a regulated e-money issuer. For more information about NEOVIA Financial visit www.neovia.com.

NEOVIA Financial Plc recently changed its corporate identify from NETELLER Plc to better reflect the strength and breadth of its individual product brands. At the same time its ticker symbol changed from NLR to NEO.

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